FAQs
Have Questions? We’re Here to Help.
We know the process can feel a little confusing at first, especially if you’re new to requesting supplies. Below you’ll find answers to the most common questions about how deliveries work, when to expect them, and what to do if you need help sooner.
If you don’t see your question listed, you can always reach us at info@theperiodpantryproject.org.
Who is eligible to request products from The Period Pantry?
Anyone in Franklin County (Columbus) Ohio area that needs them. We do need a residence to deliver to, and a way to contact you. Our form is currently only in English.
What is required to receive a menstrual product delivery?
All we need is our form filled out with the details of what you need, your address and phone number, and a few other optional demographic questions (those questions help us get funding).
We do require households to place the request, and ask caseworkers to not fill it out on behalf of their client.
What if I don’t have a permanent address?
That’s okay, but please explain that on the form. You are welcome to use someone else’s address for a delivery if they are ok with that, or we can share our packing event details with you. Those are twice a month at libraries, so you could pick up from there.
If you have any further questions about this, please reach out to info@theperiodpantryproject.org and we will help you!
When will I receive my delivery?
We operate on a location-based delivery schedule. If you have any questions about your request, email info@theperiodpantryproject.org for more information. You will receive an email on the first of every month letting you know what your delivery weekend is, and another email closer to then with what day your volunteer will deliver.
How often can I receive menstrual products?
Each household can request products monthly.
How many people in my household can I request products for?
We limit households to 5 menstruators. If you have a household larger than that, please email info@theperiodpantryproject.org. We also request the names and birthdates of those receiving product, so we are not duplicating requests.
What do I receive?
You will receive a quantity of 28 products. We group them by pads (regular, and/or heavy absorbency) and tampons (regular, and/or heavy absorbency). We usually also have menstrual cups, discs, and washable pads available by request. The availability of liners and light tampons fluctuates, and are offered when available.
Can I request a certain brand or type?
We will always give you the requested product and absorbency, but we cannot accommodate brand, thickness, wing, or cardboard/plastic preferences.
What if I have a sensitivity or allergy to a certain product?
Unfortunately we are not set up to be able to accommodate product preferences.
If your situation is urgent or you’re unsure which option is right for you, please contact 2-1-1 or God’s Hygiene for immediate assistance.
For all other questions, partnership requests, or volunteer inquiries, reach out to our team at info@theperiodpantryproject.org. We’re happy to help you get the support you need.